Please find some frequently asked questions from our clients below:
1. How can I search for items on the online shop incasbcn.com??
1. How can I search for items on the online shop incasbcn.com?
You can do so in the following ways,
1) By introducing the name of the product you are looking for into the search bar at the top right of the page.
2) By selecting the category of the product that you are interested in in the drop-down menu, you will be able to see all of the products in the category. When you have found the product you are looking for, you can consult the information available by clicking on the product name. If you cannot find the product you are looking for, please send us an email at: email@example.com or call us on: 93 319 5910.
02. How can I add items to my shopping cart?
If you decide to buy a product, click on the “Add to cart” button at the right of the images of each product. Enter the quantity and click on “Add to cart” again.
03. How can I see what’s in my shopping basket?
You can check your shopping basket anytime by clicking “View Cart”.
04. Which payment methods are available?
You can make a purchase in Euros or its equivalent in any other currency by selecting one of the following payment methods:
Pay on delivery
- Credit card
The Pay on delivery method is only available according to the province you live in and is paid on delivery.
We only accept payment with the credit cards shown on the payment section of the website. Your credit card will be authorised at the time of payment. If payment cannot be made, the purchase will be cancelled immediately. To avoid fraud, payments made via this website will be managed by the bank issuing the card.
If paying by bank transfer, you will receive an email informing you of the bank account details, payment reference and order number.
05. How can I find out the status of my order?
Once the order and payment have been confirmed, we will send you a link, via which you will be able to track your order.
06. Can I return my order?
If you decide to cancel your order before you receive it, please contact us via telephone 93 913 5910 to cancel the order before it is shipped. If your order has already been shipped, we will collect your order and refund your payment after deducting the shipping costs.
Please note that you have up to 7 days from receipt to return your order. Please check your order carefully upon delivery.